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Deviations that exceed the acceptable range of variation become significant and need a manager's attention.
Empathetic Responses
Reactions that demonstrate understanding and sharing of another person's feelings or emotions.
Moment-by-moment Experiencing
Paying attention to and processing experiences as they happen in real-time.
Discreetly Interrogate
To gently question or seek information from someone in a manner that is respectful, considerate, and maintains confidentiality.
Coherent Messages
Messages that are logically structured and clear, making it easy for the receiver to understand the intended information or instruction.
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