An Effective Way to Increase the Job Satisfaction of Customer

question 3

True/False

An effective way to increase the job satisfaction of customer service representatives is to increase the level of satisfaction among customers.

---

Definitions:

Direct Labor-hours

The total hours worked directly on goods or services by employees, used to allocate labor costs to products or jobs.

Unit Product Cost

The total cost (both fixed and variable) associated with producing one unit of a product.

Direct Labor-hours

Total work hours contributed by staff directly associated with the production of a product or the offering of a service.

Manufacturing Overhead

Indirect costs related to manufacturing that cannot be directly traced to specific units produced, such as electricity or maintenance.