When a Communication Requires Employees to Follow Their Job Description

question 133

Multiple Choice

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.

• A) control
• B) motivate
• C) provide a release for emotional expression
• D) persuade

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Definitions:

Social Loafing

The occurrence where people put in less effort towards achieving a goal while working as part of a group compared to when they work by themselves.

Group Performance

The effectiveness and outcomes achieved through the collective actions of a group of individuals working towards common objectives.

Process Loss

The inefficiencies that occur during group processes that lead to lower effectiveness or productivity than could be achieved by individuals working separately.

Disjunctive Task

A group task that can be completed if any one group member solves the problem; the group's performance is determined by its strongest member.