__________ Is Generally Defined as the Act of Expressing Organizationally

question 11

Multiple Choice

__________ is generally defined as the act of expressing organizationally desired emotions during service transactions.

• A) Emotional challenge
• B) Emotional dissonance
• C) Emotional intelligence
• D) Emotional labor

---

Definitions:

Required by Law

Situations or actions mandated by legal statutes, regulations, or court decisions.

Breach

The breaking or failing to fulfill a legal obligation, contract, or duty.

Legal Duty

An obligation established by law requiring an individual or entity to conform to a standard of reasonable care to prevent harm to others.

Incompetence

A lack of ability, legal qualifications, or fitness to discharge required duties or tasks.