Which One of the Following Statements Is a General Principle

question 13

Multiple Choice

Which one of the following statements is a general principle of performance improvement?

• A) The priority is to benefit clients and internal customers.
• B) Quality is achieved through the participation of everyone in the organization.
• C) Improvement opportunities are focused on the work we do individually.
• D) Decisions to change or improve a system or process are based on intuition.