According to the Text, What Is the Focus of Quality

question 21

Multiple Choice

According to the text, what is the focus of quality assurance?

• A) meeting the needs of the consumer
• B) assessing work processes to identify opportunities for improved performance
• C) improving performance when standards are not met
• D) building quality performance into work processes

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Definitions:

Appraisal Technique

Methods or processes used to assess the value or performance of an asset, employee, or project.

Legal Defensibility

The capability of a policy, action, or practice to be defended in legal proceedings, typically by demonstrating that it is justified, fair, and compliant with laws.

Trait-Oriented Performance Appraisals

An evaluation method focusing on the individual characteristics of an employee, such as attitudes, personality traits, and behaviors, rather than objective output.

Behavior-Oriented

An approach or methodology that focuses on analyzing and modifying observable and measurable behaviors.