Which One of the Following People Has Made an Important

question 10

Multiple Choice

Which one of the following people has made an important contribution to the science of improvement?

• A) Katz
• B) Drucker
• C) Deming
• D) Plsek

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Definitions:

Management By Objectives

A management strategy where goals are defined clearly for each employee, and performance is evaluated based on the achievement of these goals.

Collective Bargaining

The process in which employers and representatives of a labor union negotiate terms of employment, such as wages, hours, and working conditions.

Integrative Agreement

A resolution in negotiation or conflict resolution where all parties involved achieve mutual gains and satisfaction, often through collaborative problem-solving.

Ombudsperson

An independent, impartial individual appointed to receive and investigate complaints from individuals or groups, offering a resolution or mediation.