According to the Text, What Is the Focus of Quality

question 21

Multiple Choice

According to the text, what is the focus of quality assurance?

• A) meeting the needs of the consumer
• B) assessing work processes to identify opportunities for improved performance
• C) improving performance when standards are not met
• D) building quality performance into work processes

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Definitions:

CSS Virginia

A historic ironclad warship of the Confederate States Navy in the American Civil War, notably partaking in the Battle of Hampton Roads in 1862.

American Red Cross

A humanitarian organization that provides emergency assistance, disaster relief, and education inside the United States, founded by Clara Barton in 1881.

U.S. Sanitary Commission

A private relief agency founded in 1861 to support sick and wounded soldiers of the U.S. Army during the American Civil War, precursor to modern Red Cross activities.

Northern Women

Refers to women who lived in the Northern states of the United States, particularly during significant historical periods like the Civil War, noted for their roles in abolition and suffrage movements.