Think of a Situation That You Would Like to Change

question 35

Essay

Think of a situation that you would like to change in the workplace or team environment. Trace or map out the 12 change agent strategies, and plan how you will use them to be a change agent and create change.

Grasp the measures and metrics used to assess customer service effectiveness.

Understand how companies leverage web-based technologies and metrics to enhance customer satisfaction and service.

Understand the principles of customer orientation and how it drives company strategies.

Recognize the role and impact of customer service and relationship management in building brand loyalty.

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Definitions:

Assets

Economic resources owned or controlled by a business or entity that are expected to provide future benefits.

Liabilities

Liabilities are financial obligations or debts that a company owes to others, including loans, accounts payable, mortgages, and other forms of owed money.

Installment Note

A debt instrument that requires regular payments of principal and interest over a set period.

Fiscal Year

A 12-month cycle utilized by corporations and governmental bodies for the purposes of financial statements and budget planning, not always coinciding with the January to December calendar year.