According to the Text, What Is the Focus of Quality

question 21

Multiple Choice

According to the text, what is the focus of quality assurance?

• A) meeting the needs of the consumer
• B) assessing work processes to identify opportunities for improved performance
• C) improving performance when standards are not met
• D) building quality performance into work processes

Recognize the importance of goal setting and its impact on motivation and performance.

Identify the factors that influence employee motivation according to Expectancy Theory.

Understand the implications of Four-drive Theory for organizational behavior and employee management.

Analyze the role of feedback in influencing employee behavior and job performance.

---

Definitions:

Cash Conversion Cycle

The cash conversion cycle measures the time it takes for a company to convert resource inputs into cash flows, indicating the efficiency of managing inventory and receivables.

Receivable into Cash

The process or activity of converting money that is owed to a company by its customers into actual cash, usually through collection efforts.

Excess Cash

Funds that exceed the normal operating needs of a company, which might be used for investments, acquisitions, or improving financial ratios.

Marketable Securities

Financial instruments that can easily be converted to cash due to their high demand and short maturity period.