Which One of the Following Statements Best Describes the Concept

question 8

Multiple Choice

Which one of the following statements best describes the concept of quality?

• A) being better, doing things right the first time, and being as good as the competition
• B) seeing clients and others as customers
• C) providing basics to the customers
• D) achieving customer satisfaction and loyalty

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Definitions:

Flow Chart

A diagram that displays a process or system using symbols and arrows to illustrate the sequence of steps.

Visual Learner

An individual who learns best through visual means such as diagrams, charts, and videos.

Key Points

Essential or main ideas, concepts, or elements of a discussion, argument, or presentation that are emphasized or should be focused on.

Professional Polish

The level of sophistication, grooming, and manners expected in a professional setting, contributing to a positive image.