The Value Chain of an Organisation

question 21

Multiple Choice

The value chain of an organisation:

• A)includes only those activities that are profitable
• B)is determined by what competitors choose not to do
• C)is the set of activities that the organisation undertakes or organises to deliver the product to the customer
• D)is determined by collaborating firms such that value-adding activities are arranged in a chain of value creation between collaborators

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Definitions:

Orphaned Customers

Customers whose salesperson has left the company.

Product Delivery Phase

The stage in the product lifecycle where the product or service is delivered to the customer following purchase.

Relationship With Client

The ongoing interaction and bond between a business and its customers, characterized by trust, loyalty, and mutual benefit.

Prospecting Method

Techniques used to identify potential customers or clients for a business's products or services.