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If service times are exponentially distributed then service rates are normally distributed.
Registered Students
Individuals who have completed the enrollment process for a course or academic program.
Normally Distributed
Describes a symmetric, bell-shaped frequency distribution that is characterized by its mean, median, and mode being equal.
Specification Limit
Predetermined bounds or values within which a product, process, or service must operate to be considered acceptable according to its quality standards.
Process Characteristic
A feature or attribute that can be measured or quantified to assess the performance of a process.
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