Consider a Service Process Such as a Fast Food Drive

question 70

Multiple Choice

Consider a service process such as a fast food drive through window. The target for a customer's waiting time is 3.0 minutes. A manager observes the process and randomly collects a sample of four waiting times each hour over a 12 hour period. The sum of the average waiting time for each of the 12 samples is 35.4. The sum of the range for each of the 12 samples is 18.0 The centerline for the process control chart reporting variability between the sample means is

• A) 2.85
• B) 2.95
• C) 3.00
• D)3.05

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Definitions:

Me Self

A concept in psychology referring to the objective aspect of oneself that is observed and known by others, forming part of an individual's self-concept.

Epistemological Self

Knowledge of one’s own personality traits, experiences, and other attributes; also called the me, as opposed to the I or ontological self.

Task Force

A temporary group of individuals formed to accomplish a specific objective, and then dissolved after the completion of the task.

Ought Self

A component of self-concept that consists of the qualities one believes they should possess, driven by societal, familial, and personal standards.