Consider a Service Process Such as a Fast Food Drive

question 52

Multiple Choice

Consider a service process such as a fast food drive through window. The target for a customer's waiting time is 3.0 minutes. A manager observes the process and randomly collects a sample of four waiting times each hour over a 12 hour period. The sum of the average waiting time for each of the 12 samples is 35.4. The sum of the range for each of the 12 samples is 18.0. The LCL for the process control chart reporting variability between the sample means is

• A) 0.00
• B) 0.73
• C) 1.46
• D) 1.86

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Definitions:

Ego

In psychoanalytic theory, the part of the personality that mediates between the demands of the id, the superego, and reality. It's involved in our sense of personal identity and our conscious decision-making.

Id

In psychoanalytic theory, the part of the human psyche that is the source of instinctual impulses and demands for immediate satisfaction of primitive needs.

Superego

The part of personality that, according to Freud, represents internalized ideals and provides standards for judgment (the conscience) and for future aspirations.

Reality Principle

An ego function to delay gratification of the id’s desires until an appropriate object and mode of satisfaction is found in the real world.