_____________________ Is an Important Measure of Service Quality That Is

question 61

Multiple Choice

_____________________ is an important measure of service quality that is not difficult to measure.

• A)Timeliness
• B)Benchmarking
• C)Kaizen
• D)Participative problem solving

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Definitions:

Banker

is a professional who works in the banking sector, involved in managing monetary transactions, and providing financial advice to clients.

Lender

An entity or individual that provides funds to borrowers with the expectation of being repaid with interest.

Personally Liable

The legal responsibility of an individual to settle debt or legal obligations from their personal assets.

Directors

Individuals elected by shareholders to a company's board, responsible for making major decisions and overseeing management.