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Daichi Inc

question 59

Multiple Choice

Daichi Inc. is a Japanese software development firm known for its high quality products. Recently, the company held its annual conference and awarded all those employees who were in the top five percent with substantial monetary rewards. Their performance was evaluated on the basis of target achievement, client feedback, and quality ratings. Employees whose performance had not changed drastically were given a minor raise and those who faired badly received no incentives. Many employees blamed the company of creating differences among employees because they felt that it would harm the company in the long run, but Daichi Inc. truly believes that to retain and motivate its best performers, a large incentive is a good step. Daichi Inc. is using a(n) ________ here.


Definitions:

Surface Statements

Expressions or remarks that only address superficial aspects without delving into deeper or underlying issues.

Paying Customer

An individual or entity that purchases goods or services from a business.

Internal Customer

An individual or department within an organization that receives services or products from another department or individual in the same organization.

External Customer

Individuals or entities outside of an organization who use or purchase its products or services.

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