William Davies, a Guest Relations Executive at a Five Star

question 31

Multiple Choice

William Davies, a guest relations executive at a five star deluxe hotel, regularly interacts with bureaucrats, politicians, celebrities, and other prosperous individuals. He feels that all rich people are kind, hardworking, and friendly. Which of the following is Davies most likely to be characterized by?

• A) confirmation bias
• B) self-serving bias
• C) randomness error
• D) halo effect
• E) hindsight bias

Calculate budgeted selling expenses based on sales commissions, salaries, and other expenses.

Understand the treatment and impact of accounts receivable and payable within budgeting.

Understand the basic principles of business valuation and the role of cash flows.

Recognize the importance of future financial conditions in lending decisions.

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Definitions:

Inform

To give knowledge about a topic or situation to someone.

Goodwill Presentations

Presentations aimed at building positive relationships with the audience, often by focusing on shared values or community benefits.

Validate

To confirm or substantiate the legitimacy or accuracy of something.

Audience

The intended receivers or consumers of a message, performance, or piece of writing, who can vary in their expectations, needs, or demographics.