Erin Corbett Works at a Software Company, in Charge of the Help

question 23

Multiple Choice

Erin Corbett works at a software company, in charge of the help desk. A short while ago, she received a call from a discontent customer about a problem he is facing due to the company's software. Though she tried to help the customer with the software, he refused to listen to her. He continued yelling at her and finally banged the phone down. Corbett feels exasperated after hanging up the phone and goes for a cup of coffee to calm herself down. What makes Corbett's anger an emotion, rather than a mood?

• A) The cause of her behavior is unclear.
• B) The feeling of being angry is prolonged.
• C) The anger has a contextual stimulus.
• D) The response is void of action.
• E) The response is cognitive in nature.

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Definitions:

Tertiary

Pertaining to the third level or stage in a series, often used to describe the third level of education, which follows secondary education.

Primary Prevention

Strategies and actions taken to prevent the occurrence of diseases, injuries, or health conditions before they happen.

Abused Children

Minors who have experienced physical, emotional, sexual, or neglectful harm by a caregiver or another person.

Hostile

Showing or feeling opposition or dislike; unfriendly or adversarial in behavior or attitude.