Erin Corbett Works at a Software Company, in Charge of the Help

question 23

Multiple Choice

Erin Corbett works at a software company, in charge of the help desk. A short while ago, she received a call from a discontent customer about a problem he is facing due to the company's software. Though she tried to help the customer with the software, he refused to listen to her. He continued yelling at her and finally banged the phone down. Corbett feels exasperated after hanging up the phone and goes for a cup of coffee to calm herself down. What makes Corbett's anger an emotion, rather than a mood?

• A) The cause of her behavior is unclear.
• B) The feeling of being angry is prolonged.
• C) The anger has a contextual stimulus.
• D) The response is void of action.
• E) The response is cognitive in nature.

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Definitions:

Variable Cost

Costs that vary in direct proportion to changes in the level of production or sales.

Fixed Costs

Expenses that do not change in proportion to the activity of a business, such as rent, salaries, and equipment leases.

Variable Cost

Costs that change in proportion to the level of activity or volume of goods produced.

Earnings Before Taxes

A financial metric indicating the profit earned by a business before the deduction of tax expenses.