Erin Corbett Works at a Software Company, in Charge of the Help

question 23

Multiple Choice

Erin Corbett works at a software company, in charge of the help desk. A short while ago, she received a call from a discontent customer about a problem he is facing due to the company's software. Though she tried to help the customer with the software, he refused to listen to her. He continued yelling at her and finally banged the phone down. Corbett feels exasperated after hanging up the phone and goes for a cup of coffee to calm herself down. What makes Corbett's anger an emotion, rather than a mood?

• A) The cause of her behavior is unclear.
• B) The feeling of being angry is prolonged.
• C) The anger has a contextual stimulus.
• D) The response is void of action.
• E) The response is cognitive in nature.

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Definitions:

ERG Theory

A motivation theory developed by Clayton Alderfer that categorizes human needs into three groups: Existence, Relatedness, and Growth needs, suggesting that individuals are motivated to fulfill these needs in a hierarchical order.

Clayton Alderfer

A psychologist known for developing ERG theory, which categorizes human needs into existence, relatedness, and growth categories.

Prepotent Levels

Dominant or primary stages in a hierarchy of needs or motivations, often compelling an individual to act to fulfill them before addressing less critical needs.

Equity Theory

A theory of motivation that suggests employees are motivated to achieve equity or fairness in the workplace, particularly in relation to others.