Why Should Managers Be Interested in Their Employees' Attitudes

question 94

Multiple Choice

Why should managers be interested in their employees' attitudes?

• A) They result from behavior.
• B) They lead to self-concordance.
• C) They give warnings of potential problems.
• D) They result in emotional contagion.
• E) They result in cognitive dissonance.

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Definitions:

Primary Appraisal

An individual's initial evaluation of a situation, determining its potential impact on well-being.

Cognitive Appraisal Model

Lazarus’s theory of how thinking plays a strong role in stress.

Lazarus

Refers to Richard Lazarus, a psychologist known for his theory on stress and emotion, particularly how individual appraisal of a situation affects their emotional reaction.

Inventory of Life Changes

A tool used to assess the amount of stress caused by changes in a person's life over a certain period of time.