Who Developed a Three-Step Model for Change That Included Unfreezing

question 14

Multiple Choice

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

• A) John Kotter
• B) David McClelland
• C) Douglas Surber
• D) Lawrence Summers
• E) Kurt Lewin

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Definitions:

Debit Card

A plastic card that deducts money directly from a cardholder's checking account to pay for a purchase.

Pays By Check

The act of making a payment for goods or services with a written and signed paper directing a bank to pay money from the payer's account.

Compliment

An expression of praise, commendation, or admiration.

Maintenance Skills

These are the abilities required to repair, care for, and keep machinery, buildings, or equipment in good condition.