The Approach to Evaluation That Uses Feedback from Those Who

question 109

Multiple Choice

The approach to evaluation that uses feedback from those who have daily contact with an employee (everyone from mailroom personnel to customers to bosses to peers) is termed ________.

• A) critical incidents
• B) 360-degree evaluation
• C) assessment center
• D) multiperson comparisons
• E) downward evaluation

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Definitions:

Intentional Infliction

A tort action for engaging in extreme and outrageous conduct that intentionally or recklessly causes severe emotional distress to another.

Emotional Distress

A legal term for suffering that goes beyond physical pain to include fear, anxiety, loss of enjoyment, or other psychological injuries.

Intentional Infliction

The act of deliberately causing severe emotional distress to another person through extreme or outrageous conduct.

Actual Malice

Real and demonstrated evil intent. In a defamation suit, a statement made about a public figure normally must be made with actual malice—with either knowledge of its falsity or a reckless disregard of the truth—for liability to be incurred.