The Time Attendance System in the Production Division at MM

question 57

Multiple Choice

The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers, sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called ________.

• A) selective perception
• B) filtering
• C) silence
• D) communication apprehension
• E) lying

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Definitions:

Functional Thinking

A cognitive approach focusing on the practical and utilitarian aspects of problem-solving and decision-making.

Divergent

Characterized by moving or extending in different directions from a common point or deviating from a conventional pattern.

Insightful

Having or showing an accurate and deep understanding; perceptive.

Availability Heuristic

A mental shortcut that relies on immediate examples that come to a person’s mind when evaluating a specific topic, concept, method or decision.