A 250-ML Sample of 1

question 54

Multiple Choice

A 25.0-mL sample of 1.00 M NH₃ is titrated with 0.15 M HCl. What is the pH of the solution after 15.00 mL of acid have been added to the ammonia solution? [K_b(NH₃) = 1.8 × 10^-5]

• A) 10.26
• B) 9.30
• C) 9.21
• D) 8.30
• E) 8.21

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Definitions:

Service Recovery

Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.

Procedural Fairness

The degree to which the processes and procedures used in decision making are perceived as just, equitable, and without bias.

Delivery Gap

The difference between customer expectations for service delivery and the actual service delivered.

Service Failure

A situation where a service does not meet a customer's expectations, leading to dissatisfaction or complaints.