________ Refers to the Physical Surroundings in Which a Service

question 197

Short Answer

________ refers to the physical surroundings in which a service takes place, and how they affect customers and employees.

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Definitions:

Global Commodity Chain

A worldwide network of production and distribution processes through which a product passes until it reaches the consumer.

Rogue Agencies

Agencies that operate with disregard for laws or regulations, often pursuing their own agendas.

Bureaucratic Organizations

Organizations characterized by formal procedures, hierarchy, and a clear division of labor intended to increase efficiency.

Transnational Corporations

Large companies that operate and have assets or production facilities in more than one country, often exerting significant economic influence across national borders.