Service Blueprinting

question 70

Multiple Choice

Service blueprinting:

• A) provides the basis to negotiate prices with suppliers.
• B) mimics the way people communicate.
• C) determines the best time for each step in the process.
• D) focuses on the provider's interaction with the customer.
• E) uses the schematic of a house to diagram a service process.

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Definitions:

Abyssal Plain

A relatively flat, smooth region of the deep ocean floor.

Divergent Boundary

A tectonic boundary where two tectonic plates move away from each other, often creating new crust as magma rises to the surface.

Convergent Boundary

A tectonic plate boundary where two plates move toward each other, often causing one plate to dive beneath the other, leading to mountain formation or volcanic activity.

Active Continental Rift

A region where a continent is actively being stretched and thinned, often leading to the formation of new crust and the potential for volcanic activity.