Philip Crosby Is Credited with Both of These Quality Catch-Phrases

question 25

True/False

Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects."

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Definitions:

Direct Materials

Materials that are traceable to the production of specific goods or services and included in the cost of those goods or services.

Direct Labour

is the cost associated with workers who are directly involved in the production of goods or services, such as wages for assembly line workers.

Prime Cost

The sum of direct materials and direct labor costs that are directly attributable to the production of a product.

Product Cost

The total expenditure incurred to produce a product, including direct materials, direct labor, and overhead.