Experience Differentiation

question 56

Multiple Choice

Experience differentiation:

• A) isolates the consumer from the delivery of a service.
• B) is an extension of product differentiation in the service sector.
• C) uses only the consumer's senses of vision and sound.
• D) keeps consumers from becoming active participants in the service.
• E) attempts to make the service experience different for every single customer.

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Definitions:

Calls

Telecommunication connections initiated for communication, or financial options contracts granting the right, but not the obligation, to buy or sell at a set price.

Winning Streak

A consecutive series of wins or successes, especially in sports, demonstrating a period of good performance.

Free Shots

Another term for free throws in basketball, which are unopposed attempts to score points from a designated line on the court following a foul.

Probability

Refers to the statistical measure that quantifies the chance something will happen or is true.