An Operations Manager Is NOT Likely to Be Involved In

question 87

Multiple Choice

An operations manager is NOT likely to be involved in:

• A) the design of goods and services to satisfy customers' wants and needs.
• B) the quality of goods and services to satisfy customers' wants and needs.
• C) the identification of customers' wants and needs.
• D) work scheduling to meet the due dates promised to customers.
• E) maintenance schedules.

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Definitions:

Expectation

The belief that a specific event will occur in the future, often influencing one's perception and behavior toward that anticipated event.

Hostess

A woman who receives or entertains guests in a social or official capacity.

Waiter

A person who serves food and drinks to customers in restaurants, playing a key role in ensuring a pleasant dining experience.

Lexicon

A mental store thought to hold a cognitive processor’s knowledge of words, including their spelling, pronunciation, definition, part of speech, and so on.