SERVQUAL Is Measured By

question 15

Multiple Choice

SERVQUAL is measured by:

• A)Reliability,Tangibles,Assurance,Empathy,and Conformance Quality
• B)Performance Quality,Tangibles,Responsiveness,Reliability,and Assurance
• C)Responsiveness,Tangibles,Empathy,Assurance,and Reliability
• D)Reliability,Tangibles,Responsiveness,Empathy,and Conformance Quality

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Definitions:

Income Statement

A financial document that reports a company's financial performance over a specific accounting period, detailing revenues, expenses, and net income.

Accrued Salaries

Salaries that have been earned by employees but have not yet been paid or recorded in the company's accounts.

Financial Statements

Formal records of the financial activities and position of a business, person, or other entity, presenting the financial results over a specific period.

Balance Sheet

A financial statement that reports a company's assets, liabilities, and shareholders' equity at a specific point in time, providing a basis for computing rates of return and evaluating its capital structure.