The Five Initiatives Implemented by Motorola for Achieving Customer Satisfaction

question 4

Multiple Choice

The five initiatives implemented by Motorola for achieving customer satisfaction include all of the following EXCEPT:

• A)Reduce total cycle time in all activities
• B)Improve profitability
• C)Provide a creative and cooperative workplace
• D)Produce products and services to a six-sigma standard
• E)Reduce defects to no more than 5 defects per million actions

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Definitions:

Task Identity

The degree to which a job requires the completion of a whole and identifiable piece of work, contributing to job satisfaction.

Entire Sections

Whole or complete parts of a document, organization, or other entities, not divided or segmented.

Visible Finished Product

A tangible outcome that can be seen and evaluated by others, often as the end result of a project or manufacturing process.

Auto Industry

Refers to the global sector of companies and organizations involved in the design, development, manufacturing, marketing, and selling of motor vehicles.