The Five Initiatives Implemented by Motorola for Achieving Customer Satisfaction

question 4

Multiple Choice

The five initiatives implemented by Motorola for achieving customer satisfaction include all of the following EXCEPT:

• A)Reduce total cycle time in all activities
• B)Improve profitability
• C)Provide a creative and cooperative workplace
• D)Produce products and services to a six-sigma standard
• E)Reduce defects to no more than 5 defects per million actions

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Definitions:

Registry System

A system for recording and tracking legal rights and interests in property, usually maintained by a government or official body, to establish ownership and transactions.

Title Search

The process of examining public records to verify the legal ownership of property and to identify any liens, encumbrances, or claims against it.

Fee Simple

The most complete ownership of land possible, with unlimited duration and inheritable.

Crown Patent

A legal document that grants land ownership rights in Commonwealth countries, issued by the government.