Which of the Following Is the Most Important Criterion (Highest

question 24

Multiple Choice

Which of the following is the most important criterion (highest number of points) of the Malcolm Baldrige National Quality Award?

• A)Process management
• B)Measurement,analysis,and knowledge management
• C)Results
• D)Customer focus
• E)Leadership

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Definitions:

Philosophical Reasons

The underlying rational concepts or thoughts that explain why something is done or believed in.

Warmth

In psychology, it refers to the counselor's ability to convey caring, respect, and nonjudgmental understanding to the client, fostering a safe therapeutic environment.

Clarifying

The process in counseling and communication in which ambiguity is reduced or eliminated to ensure understanding.

Process Oriented Goals

These are objectives in therapy or personal development that focus on the actions and experiences involved in the journey towards a goal, rather than the end result itself.