A Service Blueprint

question 14

Multiple Choice

A service blueprint:

• A)Shows all points of interaction between the customer and the service providers
• B)Contains a "line of visibility"
• C)Includes measurement of time
• D)All of the above

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Definitions:

Parietal Lobe

The area in each cerebral hemisphere that lies between the frontal and occipital lobes; includes tissue crucial for receiving information from the skin senses.

Frontal Lobe

The part of the brain located at the front of each cerebral hemisphere, responsible for voluntary movement, expressive language, and managing higher level executive functions.

Temporal Lobe

The areas in each cerebral hemisphere lying below the temples; includes tissue crucial for hearing and many aspects of language use.

Occipital Lobe

The rearmost area of each cerebral hemisphere; includes tissue crucial for processing visual information.