A Service Blueprint

question 14

Multiple Choice

A service blueprint:

• A)Shows all points of interaction between the customer and the service providers
• B)Contains a "line of visibility"
• C)Includes measurement of time
• D)All of the above

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Definitions:

Cognitive Heuristic

Simple, efficient rules which people often use to form judgments and make decisions; they are mental shortcuts that reduce the cognitive load of making a decision.

Proposition

A statement or assertion that expresses a judgment or opinion.

Prototype

A typical or standard example of a particular concept or category, often used as a reference point for comparing other items in the same category.

Subconscious

The subconscious is a part of the mind that operates below the level of conscious awareness, influencing thoughts, feelings, and behaviors without our direct knowledge.