A Line of Visibility Separates the Parts of a Service

question 10

True/False

A line of visibility separates the parts of a service that come in direct contact with customers from those that do not.

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Definitions:

Status Structure

The arrangement or organization of individuals within a group according to their rank, role, or authority.

Cohesion

The degree to which members of a group or unit feel connected and remain committed to staying together.

Behavioral Norms

Accepted behaviors within a society or group, which are considered normal or typical.

Work-Related Tensions

Stresses or conflicts arising from job demands, role expectations, or workplace relationships.