A Service Recovery Process

question 29

Multiple Choice

A service recovery process:

• A)Always follows a service transaction
• B)Is a part of the service delivery system
• C)Is the ability to compensate a service failure slowly
• D)None of the above

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Definitions:

Classical

Pertaining to the first significant periods or highest class of an area of study, such as music, art, literature, or in the context of psychology, conditioning.

Pavlov

Known for his work in classical conditioning, showcasing how reflexes can be conditioned to respond to neutral stimuli.

Classical Conditioning

A training method where two cues are consistently associated with each other, leading to a situation where a reaction initially triggered by the second cue is ultimately triggered by the first cue alone.

Robert Rescorla

A psychologist known for his influential work in the conditioning area, particularly regarding the contingency model of classical conditioning.