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The Customer Is a Part of the Service Delivery Process

question 5

True/False

The customer is a part of the service delivery process and may introduce inefficiencies into the service delivery system.


Definitions:

Synergy

The creation of a whole that is greater than the simple sum of its parts, typically occurring when individuals or groups work together effectively.

Social Facilitation

The tendency for individuals to perform tasks better or more efficiently in the presence of others.

Performance

Performance entails the act of carrying out a task or displaying one's abilities in the context of expectations, standards, or measurements.

Presence Of Other People

The perceptual or actual involvement of additional individuals in a situation, which can influence an individual's behavior or cognitive processes.

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