The Grapevine Is

question 12

Multiple Choice

The grapevine is:

• A)an important source of organisational information.
• B)used to serve the self-interests of management.
• C)controlled by management.
• D)usually inaccurate.

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Definitions:

Customer Complaints

Feedback from customers expressing dissatisfaction with a product or service, often seen as an opportunity for improvement by businesses.

Syndicated Data Services

Companies that collect and sell data, often gathered from multiple sources, to clients for market research and analysis.

Quality-oriented Process

An approach focusing on maintaining high standards in production or service delivery to satisfy customer needs.

Perishable Services

Services that cannot be stored for future use and must be consumed at the time of production, like live entertainment or airline flights.