Several Years Ago,you Began a Small Retail Store to Sell

question 135

Multiple Choice

Several years ago,you began a small retail store to sell computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.You have noticed that employees have definite expectations about what their appropriate role within the expanding company should be. You can help them understand their roles and the role of other people by explaining some common facts about roles.All of the following statements are true EXCEPT:

• A)It may be helpful for them to view role expectations through the perspective of a psychological contract.
• B)Role perception is how others believe people are expected to act in their given role.
• C)Most employees are simultaneously in occupations,work groups,divisions and demographic groups,and these different identities can come into conflict.
• D)Each person will be expected to play a number of diverse roles.

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Definitions:

Underestimated Scores

Scores that fall below the actual value or performance level, often due to inaccurate measurement or assessment.

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

Empirical Validity

The extent to which conclusions derived from research accurately reflect or predict real-world phenomena.

Socioeconomic Status

A social standing or class of an individual or group often measured by education, income, and occupation.