John Works in Customer Service and His Work Day Is

question 26

Multiple Choice

John works in customer service and his work day is full of small hassles.Computers constantly breakdown and customers are constantly lodging complaints.These are everyday events that occur on the job.However,John is well-known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

• A)John's emotional reactions to the events are moderated by his cheerful disposition.
• B)There is a direct link between work hassles and job satisfaction.
• C)There is a direct link between work hassles and job performance.
• D)John will always have a negative emotional reaction to the events described.

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Definitions:

Back Injury

Physical damage to the back, which can result from strains, sprains, disc injuries, or fractures, often leading to pain and mobility issues.

Balance Scale

A device for weighing, consisting of a beam balanced on a fulcrum, from each end of which hangs a pan or tray.

Superego

A component of Sigmund Freud's psychoanalytic theory, representing the moral conscience and ideals acquired from parents and society.

Ego

The part of the mind that mediates between conscious and unconscious thoughts, balancing desires based on reality.