In Service Organisations,there Is a Clear Chain of Cause and Effect

question 61

True/False

In service organisations,there is a clear chain of cause and effect that runs from employee attitudes and behaviour to customer attitudes and behaviour to the organisation's productivity

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Definitions:

Persuasive Message

A type of communication aimed at influencing the attitudes, beliefs, or behaviors of others through reasoning or appeal.

Evidence

Information or data that supports a claim or helps establish the truth of a statement.

Audience Needs

The requirements or expectations that a target audience has from a particular piece of content, product, or service.

Objectivity

The practice of maintaining neutrality and impartiality, avoiding personal bias or emotions in judgment or analysis.