In Service Organisations,there Is a Clear Chain of Cause and Effect

question 61

True/False

In service organisations,there is a clear chain of cause and effect that runs from employee attitudes and behaviour to customer attitudes and behaviour to the organisation's productivity

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Definitions:

Punishment

A consequence imposed following undesirable behavior, intended to decrease the likelihood of that behavior occurring again.

Classical Conditioning

A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus.

Second-Order Conditioning

A form of conditioning in which a stimulus that has been conditioned as a reinforcer is used to condition a second stimulus, establishing a chain of associations.

Associative Conditioning

A learning process in which a subject comes to respond in a desired manner to a previously neutral stimulus that has been repeatedly presented along with an unconditioned stimulus that elicits the desired response.