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Efficient decision-making tends to consider relevant information only and this information focuses on incremental revenue and expenses.
Selective Listening
Listening to only parts of a message or conversation that interest the listener, ignoring the rest.
Facial Expression
Movements of the facial muscles that convey emotions or reactions to stimuli, serving as a powerful form of nonverbal communication.
High-Context Culture
A culture in which the social context surrounding a written document is far more important than the document itself. One must be very careful about cultural norms, nonverbal behaviors on both sides, and anything else involving the overall atmosphere of the communication.
Cultural Norms
Shared expectations and rules that guide behavior of people within social groups or cultures.
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