Which of the Following Is Not a Characteristic of Total

question 2

Multiple Choice

Which of the following is not a characteristic of total quality management?

• A) A focus primarily on internal customers
• B) All members of the organisation are responsible for quality measures.
• C) Statistical process control
• D) Continuous improvement measures

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Definitions:

Research Findings

The results or conclusions drawn from systematic investigation into a subject of study.

Social Judgment Competency

The skill to understand and manage interpersonal dynamics and perceptions effectively in social situations.

Persuasion

The act of convincing others to change their attitudes, beliefs, or behaviors through argument, reasoning, or appeal.

Communicating Change

The process of informing, engaging, and guiding stakeholders through the transition phases of organizational change.