The Number of Products Returned by Customers, the Number of Product

question 24

Multiple Choice

The number of products returned by customers, the number of product defects and on-time delivery are measures related to:

• A) financial perspective.
• B) customer perspective.
• C) internal business processes.
• D) learning and growth.

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Definitions:

Anxiety

an emotion characterized by feelings of tension, worried thoughts, and physical changes like increased blood pressure that can be a normal reaction to stress or part of an anxiety disorder.

Depression

A mental disorder exemplified by a continual sense of despair or apathy towards activities, leading to considerable difficulties in performing daily tasks.

Confirmation Bias

The tendency to filter, read, prefer, and recall facts in such a way that it endorses one's established convictions or speculations.

Professional Competence

The level of proficiency and skill necessary to perform the duties of a specific profession effectively.