Performance Measures, Which Include Cost, Product Quality and Manufacture Cycle

question 63

Multiple Choice

Performance measures, which include cost, product quality and manufacture cycle time, are related to:

• A) financial perspective.
• B) customer perspective.
• C) internal business processes.
• D) learning and growth.

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Definitions:

Class Consciousness

The awareness and understanding that individuals have of their place in a class system, including the interests and struggles associated with their class position.

Conflict Theory

A perspective in sociology that emphasizes the social, political, or material inequalities of a social group, critiquing the broad socio-political system.

Erving Goffman

A Canadian sociologist and writer, known for his detailed analyses of human interactions and presentation of self in everyday life.

Talcott Parsons

An American sociologist known for his development of a general theory for the study of society called action theory or the system theory.