Assuming You Must Choose One Measure Only, Which of the Following

question 33

Multiple Choice

Assuming you must choose one measure only, which of the following non-financial performance indicators would most likely be chosen to measure employee satisfaction?

• A) Number of repeat orders
• B) Percentage of absenteeism
• C) Number of complaints about service
• D) Percentage of idle time

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Definitions:

Duty Of Care

A legal obligation to avoid causing harm and to act with a standard of reasonable care towards others.

Violation

An act of breaking or failing to comply with a set of rules or laws.

Profit Maximization

The process or strategy aimed at increasing a business's net profits to the highest possible level, often by increasing revenue, reducing costs, or both.

Corporate Veil

The legal concept that separates the personality of a corporation from the personalities of its shareholders, protecting them from personal liability for the corporation's debts and obligations.