The Difference Between Establishing a Shared Service Unit and Centralisation

question 56

Multiple Choice

The difference between establishing a shared service unit and centralisation shared services include:
i. centralised services are located at corporate headquarters; shared services are located close to internal customers.
Ii centralised services are more efficient than shared services.
Iii centralised services are evaluated based on service adherence to service level agreements; shared services are evaluated based on budgets and corporate objectives.

• A) i and ii
• B) iii
• C) i
• D) i and iii

---

Definitions:

High-End

Products or services that are considered to be of the highest quality and typically sold at a premium price.

Signaling

The process through which parties communicate certain attributes or intentions to others, often seen in markets and negotiations.

Reviewers

Individuals or entities that assess the quality, importance, or usefulness of something, often leading to recommendations or evaluations.

Principal

The original sum of money borrowed in a loan or put into an investment, excluding any interest or dividends.